Doctors Only Urgent Care ("we," "us," or "our") operates doctorsonlyurgentcare.com and provides medical coordination, scheduling, and communication services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our automated phone systems, or schedule appointments.
Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Your name, address, email address, and telephone number that you voluntarily provide when booking an appointment through our online scheduler (Cal.com) or interacting with our AI systems (Retell AI).
- Medical & Scheduling Data: Information relevant to your appointment request, including reason for visit, preferred times, and booking history. Detailed medical charts and protected health information (PHI) are maintained separately in accordance with HIPAA standards.
- Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, and access times.
How We Use Your Information
We may use information collected about you to:
- Create and manage your appointment schedules.
- Deliver transactional, administrative, and informational text messages or voice notifications regarding your bookings (via Cal.com and Retell AI).
- Respond to customer service and patient support requests.
- Improve the efficiency and operations of our website and scheduling tools.
Mobile Communications & A2P 10DLC Compliance
We value your choices regarding mobile text messaging and strictly adhere to carrier guidelines for Application-to-Person (A2P) 10DLC text messaging rules.
By providing your mobile telephone number on our appointment booking forms, you explicitly consent to receive automated text messages and phone call alerts regarding your appointment confirmations, reminders, and updates. Consent is collected on a strict one-to-one basis and is never transferred from third parties.
No mobile phone numbers or personal opt-in consent data collected through our SMS and text messaging program will be shared, sold, rented, or leased with third parties or affiliates for marketing or promotional purposes. Your text messaging opt-in data remains strictly confidential and is used solely to facilitate your requested care. Mobile opt-in data and SMS consent are not shared with third parties for marketing or promotional purposes.
You can cancel the SMS service at any time. Text STOP to our number. After sending STOP, we will confirm your unsubscription and you will no longer receive SMS messages from us. Text HELP for assistance. Message and data rates may apply.
Disclosure of Your Information
Your information may be disclosed in the following situations:
- By Law or to Protect Rights: If we believe release of information is necessary to respond to legal process or to protect the rights, property, and safety of others.
- Third-Party Service Providers: We may share your information with third parties that perform services for us, including Cal.com (scheduling), Retell AI (voice/AI tools), web hosting, and Twilio (communication gateways), provided they agree to uphold these privacy boundaries.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that no security measures are perfect or impenetrable.
Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us immediately.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us:
- Email: privacy@doctorsonlyurgentcare.com
- Phone: 844-318-5500
- Address: 1065 Ridgeview Dr, Inverness, IL 60010